“I help dealerships get back to basics, eliminate profit leaks, and use their CRM like an ATM—by coaching real people in real processes.”
Services
What we do
Coaching & Training
Role-based coaching for ISM, BDC, and service advisors. We install scorecards, call reviews, and weekly accountability rhythms.
Process Design
Map every customer touch point, define SOPs, and set response cadences for Variable and Fixed Ops.
Tech Stack & CRM
Optimize CRM configuration, templates, routing, and dashboards to turn more leads into appointments.
Lead Handling Optimization
Speed-to-lead, follow-up cadences, and appointment setting for internet leads, phones, and service requests.
